Please Tell Us How We Did!

Name

How did you hear about Bed Bugs Uncovered?

Social Media Web Search Friends or Family Referral Professional Referral

If you were referred to us by a professional, which business or business professional?

Please rate the ease of scheduling your inspection

How did you schedule your inspection?

Through the website scheduling feature Direct call Through professional referral

Please rate the timeliness of the team confirming your inspection after requesting an appointment

1 – Much slower than expected 2 – Slower than expected 3 – About what was expected 4 – Faster than expected 5 – Much faster than expected

Please rate the timeliness between wanting the inspection completed and when the inspection was completed

1 – Much slower than expected 2 – Slower than expected 3 – About what was expected 4 – Faster than expected 5 – Much faster than expected

Please rate the information provided on what to do prior to the inspection

1 – Nothing was communicated 2 – The information was confusing or unhelpful 3 – The information helped 4 – The information was very helpful 5 – The information was extremely helpful

Please rate the information provided on what to expect during the inspection

1 – Nothing was communicated 2 – The information was confusing or unhelpful 3 – The information helped 4 – The information was very helpful 5 – The information was extremely helpful

Please rate the information provided after the inspection

1 – Nothing was communicated 2 – The information was confusing or unhelpful 3 – The information helped 4 – The information was very helpful 5 – The information was extremely helpful

How knowledgeable was the team in explaining bed bug infestation indicators, bed bug behaviors, and treatment recommendations

How well was the team able to answer your questions about bed bugs infestation indicators, bed bug behaviors, and treatment recommendations

1 – Unable to answer questions 2 – Answered questions but not thoroughly 3 – Answered questions somewhat thoroughly 4 – Answered questions thoroughly

Please rate the professional demeanor of the inspection team

1 – Extremely unprofessional 2 – Unprofessional 3 – Professional 4 – Extremely professional

Please rate the demeanor of the dogs

1 – Aggressive/ extremely intimidating 2 – Intimidating 3 – Neither aggressive nor friendly 4 – Friendly / obviously non-aggressive 5 – Extremely friendly/ approachable

Please rate your overall experience with Bed Bugs Uncovered

How likely are you to recommend Bed Bugs Uncovered to friends or family

1 – Completely unlikely 2 – Unlikely 3 – Likely 4 – Very likely 5 – I already recommended Bed Bugs Uncovered to friends or family

How could we improve?

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